NYAVA's Premier Volunteer Management Learning Opportunity
To further your professional development, consider attending NYAVA's signature volunteer management course, Principles & Practices of Volunteer Program Management. The course will provide you with the all the essential elements necessary to create and/or enhance your volunteer program and will leave you with skills you can take immediately into the workplace. The course will also give participants an introduction to addressing difficult ethical considerations and leadership challenges faced by Volunteer Resource Managers.
Understand the volunteer management process and how each element affects the success of the entire program. Participants will learn how to:
Draft a comprehensive job description to recruit the right person for the right job
Write a convincing recruitment message
Evaluate volunteer candidates and successfully place, reassign or terminate volunteers
Retain volunteers and advocate for the program with the right mix of leadership skills
Maximize your effectiveness through an understanding of how to work within a variety of organizational cultures
The course will take place over a two-day period. Each day will run from 9am – 4pm
General Course Outline
Day 1 will cover: Introduction/Objectives/Overview; Needs Assessment; Job Design; Marketing; Screening/Interviewing; Orientation/Training
Day 2 will cover: Retention; Leadership Styles and Strategies; Organizational Culture; Supervision and Feedback; Recognition; and Program Evaluation
NYAVA and WAVA Members - $180.00
Non-members - $220.00
Registration for 5 or more from one organization (each) - $210
Registration and New Membership - $230.00
Americorps or NYC Service Corps Members - $50.00 (Note: This discount is limited to the first 5 NYC Service Corps members to register and proof of service will be required)
SCHOLARSHIP AVAILABLE: In honor of Gail Elberg, founding NYAVA Member, NYAVA offers a full-scholarship to one NYAVA member attending the course.
Please note our cancellation policy:
If you cancel before May 21, we will refund 100% of your money.
If you cancel on or after May 21 but before May 28, we will refund 50% of your money
If you cancel on or after May 28, we regret that we will not be able to refund any of your money.
To register for Principles and Practices of Volunteer Management, click here.
Questions? Contact Jerry Pannozzo & Gloria Deucher at
About the Instructor
has been a volunteer resources administrator since 1991. From 1991 to 1996 Gloria was the Director of Volunteer Services at Einstein Hospital. During that time, she served as the Membership Chair and as Vice President of GNYADVS. She joined AVA in 1996 when she became the volunteer coordinator at the Central Park Zoo. Since 1998 she has been the Director of Volunteer Resources at WNET, the parent company of New York’s public television stations Thirteen and WLIW21. She is a founding member of NYAVA which incorporated in 1998. She served as the Treasurer, Membership Committee chair, 1st VP and the Chair of the Board of Directors. Gloria is a graduate of Douglass College of Rutgers University and earned her MBA from NYU.
Gerald (Jerry) Pannozzo, CVA
, has been in volunteer resources administration since 1993. Jerry is currently serving as independent contractor at Beth Israel Medical Center, Department of Volunteer Services. Since 2004, Jerry has coordinated United Hospital Fund Grants (UHF) at six local hospitals where he launched and managed new and innovated volunteer programs. He has also held positions at the Mayor's Volunteer Center of New York City (formerly MVAC), Rivington House, and AIDS Center of Queens County. He has worked with the Association for Volunteer Administration and Greater New York Association Directors of Volunteer Services, and has held several positions on the NYAVA Board and GNYADVS Board. To learn more visit www.jerrypannozzo.com
Materials from our Principles & Practices course are available on our Members Only site.
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