MARCH 07, 2019
Are you "fluent" in LinkedIn?
Time: 3:00-5:00PM
Location: New York Public Library (Midtown Manhattan - Exact location details to be shared upon sign up.)

Learn strategies and tips on how to utilize your LinkedIn account in your job search and career,  including customizing your LinkedIn profile and your personal network, strategies for determining whom should you ‘link’ with on LinkedIn, performing basic and advanced research. We will also discuss how to give and receive recommendations, post and re-post information to the newsfeed to increase your visibility on LinkedIn.
This session will be conducted by Marzena Emler, a NYPL Career Coach and LinkedIn member since 2007.

Presenter Bio: Marzena Ermler is a career coach and learning and development professional.  Currently, she manages two hubs of the Career Services department at the New York Public Library: at the Science, Industry and Business Library and the Bronx Library Center where she creates programs and services for job seekers. Prior to her coaching career, she honed her organizational development and coaching skills as NYPL's Learning and Development team manager. In this capacity on a yearly basis, Marzena  created training initiatives for the Library's 2000+ staff members of all levels.

Marzena earned two masters degrees in Information Literacy and Foreign Language Teaching (she speaks, German, Polish and Russian fluently), which made her uniquely skilled in providing adult learners with life-long learning strategies. She holds coaching, leadership development, and training management certificates. Her special interest and strengths are: Career and personal development coaching, information literacy and leadership development.


AUGUST 07, 2018
Exploring Your Leadership Potential
Time: 3:00-5:00PM
Location: Melville Gallery, South Street Seaport, 213 Water Street, New York, NY 10036
Panel Discussion
Join us for a panel discussion on the benefits of nonprofit leadership.

Learning Objectives:

  • Explore your leadership potential through committee and board participation on the local, state, and/or national level.
  • How serving in leadership roles will enhance your professional status.
  • What to expect prior to serving on a board and/or managing a board.
  • The intersection of volunteerism and board participation

 DIrections: Take the 2, 3, 4, 5,  A, C, J, or Z train to Fulton Street.


MAY 08, 2018
Burnout: How to Recognize Your Needs So You Can Take Care of Your Volunteers
Time: 3:00-5:00PM
Location: Met Council Weinberg Residence - 171 Lexington Avenue, Manhattan

Volunteer resource managers seek ways to avoid volunteers from burning out.  When such energy is placed on caring for others, we often forgot about caring for ourselves.  This interactive workshop presentation will have you unselfishly reflect on not only your role as volunteer resource manager, but as a leader to help prevent burnout within your volunteer workforce.  Whether you are new to the field or a seasoned volunteer resource manager, this workshop is for you.

Presenter Bio: Melissa A. Heinlein, PhD, CAVS has over 20 years of volunteer engagement experience working with various nonprofit and federal agencies. For the past two years, Dr. Heinlein has presented at state and national conferences about burnout and volunteer resource managers. 



JANUARY 25, 2018
Embracing Diversity in Volunteerism
Time: 2:30pm-4:30pm
Location: West Side YMCA/Grosvenor House YMCA 5 West 63rd Street New York, NY 10023

About The Workshop:
We work and serve communities in one of the most diverse cities in America. As volunteer managers, we have to respect diversity and practice inclusion for the sake of our volunteers and our clients -- and we also have to be sure the volunteers we manage do the same.

How important is it for your volunteers reflect the communities and constituents you serve? Are there steps you could be taking to be more inclusive in your volunteer program? Do your volunteers value diversity and inclusion? These are some of the questions we will discuss in this session.

As a result of attending this workshop, participants will be able to:

  • Explain why diversity and inclusion are not “nice-to-haves,” but mission imperatives
  • Model inclusion and cultural competence at your organization
  • Identify and minimize unconscious bias
  • Help your volunteers to better serve diverse constituents

About The Presenter: 
Clare Bruff is Senior Manager for Executive Operations at the American Society of Mechanical Engineers. Clare has more than a decade of experience working and training in diversity and inclusion. Currently, she is the lead staff person for diversity and inclusion strategy at the American Society of Mechanical Engineers. She also serves as Co-Chair of the Culture/Climate Action Network Group of the 50K Coalition, a collective impact network working toward increasing diversity among graduates from engineering programs. In her previous role, at the American Lung Association, she was responsible for diversity outreach and training. She holds a bachelor’s degree in Africana Studies from Rutgers University and a Master’s of Public Administration from Baruch College of the City University of New York.


NOVEMBER 01, 2017
NYAVA Annual Meeting & Workshop
Time: 9:00am
Location: 60 Washington Square South, Room 905-907
Creating Greater Meaning and Purpose at Work
The business meeting will begin at 9am. The annual election of the NYAVA Board of Directors will take place at the meeting. Your vote is needed and counts! Ballots and candidate information will be sent to all members in early October.

Following the business meeting, we are presenting a FREE workshop for NYAVA members entitled Creating Greater Meaning and Purpose at Work, presented by Marcos Salazar of Be Social Change.  Whether we call it happiness, job satisfaction, meaning or purpose, it is something that is not too common in the workplace today.  In fact, a recent study by the Conference Board, the New York-based nonprofit research group found that the majority of Americans- 52.7%- are unhappy at work.  Often times, we feel it is the responsibility of our organization to provide us with meaningful and purposeful work.  However, while they do play a role in the happiness we feel at our jobs, the reality is we have much more influence and power over the meaning, purpose, and happiness that we bring to our work than we think.    

This workshop is free for members. Non-member fee is $60. Members may bring a friend using a voucher - another benefit of membership!  To register for the meeting and this exciting workshop, click here.  


OCTOBER 12, 2017
Principles and Practices of Volunteer Management
Time: 9-4pm
Location: American Red Cross
TWO DAY WORKSHOP: October 12 and October 13, 2017

To further your professional development, consider attending NYAVA's signature volunteer management course, Principles & Practices of Volunteer Program Management. The course will provide you with the all the essential elements necessary to create and/or enhance your volunteer program and will leave you with skills you can take immediately into the workplace. The course will also give participants an introduction to addressing difficult ethical considerations and leadership challenges faced by Volunteer Resource Managers.


Understand the volunteer management process and how each element affects the success of the entire program.  Participants will learn how to:

  • Draft a comprehensive job description to recruit the right person for the right job
  • Write a convincing recruitment message
  • Evaluate volunteer candidates and successfully place, reassign or terminate volunteers
  • Retain volunteers and advocate for the program with the right mix of  leadership skills
  • Maximize your effectiveness through an understanding of how to work within a variety of organizational cultures

Course Schedule

  • The course will take place over a two-day period on June 4 and 5. Each day will run from 9am – 4pm

General Course Outline

  • Day 1 will cover:  Introduction/Objectives/Overview; Needs Assessment; Job Design; Marketing; Screening/Interviewing; Orientation/Training
  • Day 2 will cover: Retention; Leadership Styles and Strategies; Organizational Culture; Supervision and Feedback; Recognition; and Program Evaluation
Registration Options:
  • NYAVA and WAVA Members - $180.00
  • Non-members - $220.00
  • Registration for 5 or more from one organization (each) - $210
  • Registration and New Membership - $230.00
  • Americorps or NYC Service Corps Members - $50.00 (Note: This discount is limited to the first 5 NYC Service Corps members to register and proof of service will be required)
SCHOLARSHIP AVAILABLE: In honor of Gail Elberg, founding NYAVA Member, NYAVA offers a full-scholarship to one NYAVA member attending the course.

Please note our cancellation policy:

  • If you cancel before September 27, we will refund 100% of your money.
  • If you cancel on or after September 27 but before October 4, we will refund 50% of your money
  • If you cancel on or after October 4, we regret that we will not be able to refund any of your money.
About the Instructors

Gerald (Jerry) Pannozzo, CVA, has been in volunteer resources administration since 1993. Jerry is currently serving as independent contractor at Beth Israel Medical Center, Department of Volunteer Services. Since 2004, Jerry has coordinated United Hospital Fund Grants (UHF) at six local hospitals where he launched and managed new and innovative volunteer programs. He has also held positions at the Mayor’s Volunteer Center of New York City (formerly MVAC), Rivington House, and AIDS Center of Queens County. He has worked with the Association for Volunteer Administration and Greater New York Association Directors of Volunteer Services, and has held several positions on the NYAVA Board and GNYADVS Board. To learn more, visit

Gloria Deucher has been a volunteer resources administrator since 1991.  From 1991 to 1996 Gloria was the Director of Volunteer Services at Einstein Hospital.  During that time, she served as the Membership Chair and as Vice President of GNYADVS.  She joined AVA in 1996 when she became the volunteer coordinator at the Central Park Zoo.  Since 1998 she has been the Director of Volunteer Resources at WNET, the parent company of New York’s public television stations Thirteen and WLIW21.  She is a founding member of NYAVA, which incorporated in 1998.  She served as the Treasurer, Membership Committee chair, 1st VP and the Chair of the Board of Directors.  Gloria is a graduate of Douglass College of Rutgers University and earned her MBA from NYU.


SEPTEMBER 14, 2017
Engaging Highly Skilled Healthcare Volunteers in Your Community
Time: 2:00 p.m. - 4:00 p.m
Location: Citymeals on Wheels, 355 Lexington Ave. 3rd Fl. 40th & 41st Streets
With NYC Medical Reserve Corps

Presented by: Betty Duggan, Director of the NYC Medical Reserve Corps for NYC’s Office of Emergency Preparedness and Response

Join us for a workshop designed to educate fellow nonprofits about NYC MRC’s mission, the services they provide, and opportunities for partnership in times of disaster.

NYC Medical Reserve Corps (NYC MRC) is a volunteer group of highly skilled healthcare professionals who respond to disasters, emergencies and public health initiatives. NYC MRC's mission is to strengthen public health, improve emergency response capabilities and build community resiliency.  Originally created as a disaster response group to provide medical professionals during emergencies, their mission has expanded to include public health services, recognizing that healthy communities are better able to recover from disasters. 

In this presentation, you will learn:

• How MRC responds to disasters and Emergencies
• What MRC does during non-emergency times
• How MRC may partner with you to strengthen community resiliency


JUNE 21, 2017
June 2017 Member Breakfast
Time: 9:00 a.m.
Location: The Morgan Library, 24 East 37th Street, New York, NY

Join us for our next brown bag breakfast, hosted by the Morgan Library. This breakfast will offer you the chance to network with other NYAVA Members while enjoying a look inside the Morgan Library.


As a reminder, breakfasts are always free for members.  Bring your own brown bag breakfast.  Coffee will be served.


MAY 18, 2017
Innovations in Volunteer Recognition and Retention
Time: 2:30 p.m. - 5:00 p.m
Location: Philanthropy New York, 1500 Broadway, 7th Floor, Central Park Room, New York, NY 10036


  • Erin Butler, Associate Director, Volunteer Services at City Harvest
  • Jane Levy, Volunteer Manager at New York Common Pantry
  • Seth Richardson, Director of Training & The Volunteer Center at GMHC
  • Natalie Zuckerman, Director of Volunteer & Community Partner Relations at New York Cares

It's no surprise that recognition and retention go hand in hand. We can't (and shouldn't) expect someone to continue devoting time, energy, and resources without acknowledging their value. Saying thank you matters.

While the topic of volunteer recognition has been covered time and time again through the years, as a result, volunteer appreciation practices easily become stagnant. What hasn’t been discussed nearly as much is the way recognition practices have evolved - think leadership development webinars, email automation, social stories of impact, evaluation systems, and more.

Our panel of nonprofit professionals representing small to large organizations have explored new and inventive ways of implementing appreciation practices and are excited to share their learnings as we all come off the heels of National Volunteer Week.

Join us for a discussion on how to foster a culture of appreciation to ensure volunteers keep coming back year after year and get a head start on next year’s plan for recognition. From ramping up email marketing to developing more systems to capture feedback and so much in between, you'll leave this workshop with new ideas (and perspectives) on appreciation and attracting a community that returns – in more ways than one.

*Please note: This workshop is directly followed by an NYAVA Happy Hour nearby. All attendees are invited to attend and enjoy this networking opportunity.


NOVEMBER 02, 2016
Go Public with Your Speaking
Time: 10:00 am - 12:00 pm
Location: NYU Kimmel Center, 60 Washington Square South, Room 905

Think back to a time when you were truly captivated by a speaker. Was it in the workplace? At a conference? On a TED talk? No matter the source, a great public speaker has the power to stick with you long after the presentation ends.

While captivating an audience is a skill that takes years to develop, there are some simple ways to instantly improve your speaking and presentation skills. Join us for an interactive workshop where you will learn presentation skills that are essential to being a more captivating speaker. Led by founder and CEO of�Energize Your Voice, Minna Taylor, this workshop will explore topics of engagement, activation, breath/body/brain integration, and effective message transfer to keep your audience captive. Throughout the morning, we�ll engage a strong sense of play and improvisation and spend time reflecting on lessons to ground them in practicality. We�ll also explore how to develop a dynamic message through storytelling and transfer the message with dynamic communication, to elicit participation and engage the curiosity�of the listener.�

*Please note: This workshop directly follows the Annual NYAVA Members’ meeting (9 a.m. - 10 a.m.). The workshop is free for current members or $60.00 for non-members. All are invited to attend!


JULY 14, 2016
Big Time Leadership
Time: 2:00 pm - 4:00 pm
Location: New York Cares, 65 Broadway, 19th Floor, New York, NY 10006

What’s your Big Time? How do you see yourself as a leader, both personally and professionally? Are you viewed as a leader within your organization? This interactive workshop will help you to identify the leadership qualities necessary to create seemingly impossible results. During our group session, you will learn how to identify leadership gaps that impede performance, your personal zone of genius and how to address adversity everywhere and still stand for the greatness in your staff and the organization. 

This session will be led by Taren Sterry of Big Time Coaching. A certified coach, Taren has helped people from all walks of life become more confident communicators and successful leaders. Through her unique blend of executive coaching, presentation training, counseling, and team-building, Taren provides her clients with a transformative experience—one that helps them to discover their voice and bliss, become more effective leaders and achieve their goals.


NOVEMBER 05, 2015
Transformative Storytelling
Time: 10am-12noon
Location: NYU Kimmel Center, 60 Washington Square South, Room 909
From Data to Delivery
This year's Members' Meeting workshop will help you develop skills to tell the story of your volunteer program. By using data about your volunteer program, you can demonstrate the impact of your volunteers. After completing this workshop, you will be better able to tell your volunteer story to a range of audiences, including prospective volunteers, funders, organizational leadership, and the public at large.

The session will be led by Lee-Sean Huang, cofounder and creative director of Foossa, a community-centered design consultancy. As a designer, strategist, and storyteller, he collaborates with communities and organizations across the Americas, Europe, Africa and Asia to solve social innovation challenges.

This workshop is free for NYAVA members. If you are not a member, you can pay our normal $60 non-member workshop registration fee and receive a one-year NYAVA membership.


SEPTEMBER 29, 2015
Build Me Up, Buttercup
Time: 2pm-5pm
Location: New York Cares, 65 Broadway, 19th Floor
Navigating Professional Development Opportunities in a Sea of Resources

Cost: $60 for non-members, $40 for members.


  • Staci Bruce-Florestan, Director of Volunteer Services at Catholic Charities
  • Gloria Deucher, Director, Volunteer Resources at WNET
  • Gerald Pannozzo, Volunteer Resource Management - Job Coach, Consultant, Workshop Facilitator, and Practitioner 
  • Cecilia Low-Weiner, Program Manager at the Center for Training Big Brothers Big Sisters of NYC
  • Moderated by: Jaime Denniston-Merced, Director of Training and Professional Development at New York Cares

About the workshop:

Energize, Idealist, VolunteerMatch and more, provide resources for both seasoned and new volunteer administrators looking to improve recruitment, retention, programming, training. If it exists, it can be improved upon through a webinar, book, or article. But sometimes we need more than that to take our skills and knowledge to the next level.

Professional development is essential to individuals in the volunteer administration field and to the practice itself. Accreditation sets the standard for best practices, training beyond secondary education keeps us abreast of the newest and best ideas, and conferences bring us together to discuss what works and what doesn't.

Hear panelist insights on national and local professional development opportunities, and walk away with a resource guide that will better inform your next steps in building knowledge and experience in volunteer management. Workshop attendees will come away with a real sense of what pathways to development work best for them and the best ways to access those in NYC and beyond.


JUNE 25, 2015
Shaping the Future of Your Organization
Time: 9am-5pm
Location: New York Cares, 65 Broadway, New York, NY
Better Impact & AL!VE Hybrid Conference, hosted by NYAVA

This is a hybrid virtual conference organized by Better Impact and AL!VE and hosted in New York City by NYAVA. The conference includes four sessions, which are described below. Each will be presented virtually and discussion will be facilitated online and in person. Breakfast and lunch will be provided.

Creating a Strategic Vision for Volunteer Engagement

An effective volunteer program supports an organization’s strategic plan.  In this session, participants learn the five steps of the strategic planning process and how they can build a strategic volunteer program even when the organization doesn’t have a strategic plan.  Such a program enables an organization to engage volunteers in mission-critical activities that the organization cannot afford to pursue with paid staff alone.  By adopting this strategic focus, organizations can escape their financial constraints and have a greater impact than ever before.

Presented by Rick Lynch. Rick is a Management Consultant who specializes in issues facing not-for-profit organizations. As a trainer, author, and coach, he helps managers create productive workplaces for both paid and unpaid staff. Speaker at approximately 100 workshops, conventions and conferences annually throughout the world. Author of a variety of books on leadership and volunteer management.

Understanding and Engaging 21st Century Volunteers

Volunteering today is not the same as it was twenty years ago. This session will look at some of the key ways in which society is changing and how these changes affect volunteerism. However, just exploring these changes isn’t enough. We will also discuss what leaders of volunteers can do to update their practices to accommodate these changes, further enhancing their engagement and retention of 21st century volunteers.

Presented by Rob Jackson. Rob is a Trainer and Consultant with Rob Jackson Consulting. UK Operations Manager for Better Impact. Former Director of Development and Innovation at Volunteering England. Management experience across organizations such as University of Surrey, Bardardo’s Children’s Charity and the Royal National Institute of the Blind. Member of the editorial team for e-volunteerism.

Positioning the Profession

The way that people volunteer continues to change – after all, so many different people are doing it in ways we could not have imagined just a few years ago! But what does this mean for the role of the Volunteer Program Manager, and for the profession of volunteer management more broadly? Join Andy in this interactive workshop as he explores where we have come from, where we are heading and most importantly, how you can start to think differently about the critical role that you play in your organization.

Presented by Andy Fryar. Andy is Founder and Director of OzVPM (Australasian Volunteer Program Management). Australian Operations Manager for Better Impact. Former President of Volunteering Australia. Co-author of Volunteer Program Management: An Essential Guide (3rd edition), Founding member of the editorial team for e-volunteerism, Chair of the Committee for International Volunteer Manager’s Day.

What Can We Learn About (Volunteer) Leadership from Zappos!

 Zappos has tens of thousands of people apply for hundreds of job opportunities. If this is your “problem” we’ll look at to turn this problem into leading edge volunteer engagement. If you are struggling to find enough volunteers, this workshop will help you discover what you need to attract people like Zappos does. By the way, it’s obviously not with money as they only pay the average wage at entry level jobs and below industry average at higher level jobs.

Presented by Tony Goodrow. Tony is President of Better Impact Inc., creators of Volunteer Impact (volunteer management software), Founder of the Better Impact Member Community, an educational forum for leaders of volunteers, Presented volunteer management workshops at conferences on five continents, Pioneered Relative Impact model of measuring volunteer ROI, Founding Chair (volunteer) of the Carpenter Hospice.


MAY 21, 2015
Trainer, It�s Your Turn
Time: 2:00-5:00 p.m.
Location: The Center for Social Innovation, 601 West 26th Street, Suite 325, New York, NY 10001
How to Design Interactive and Engaging Trainings

Orientations, volunteer leader trainings, sensitivity workshops, and professional development seminars are just a few of the trainings that fill the volunteer management world. As volunteer administrators, we adorn ourselves with many hats and often find that the “Training Cap” is one of the most important in our work.

When it comes to training delivery, coming up with the content is the easy part. What’s not easy is how we ensure our content translates into effective and highly engaged training sessions, allowing volunteers to apply new information in creative ways.

If this sounds all too familiar, we invite you to join us for a workshop focused on training the trainer (that’s you!). This workshop will introduce participants to concepts from popular education and discuss techniques used to create interactive learning environments. Common learning styles will be reviewed and challenge participants to think creatively about how to design trainings that appeal to a variety of learners.

This workshop will equip individuals with a set of quick tips for designing or revising their next training and provide concrete training tools such as the Training for Trainers Handbook, a product of the Research Center for Leadership in Action (RCLA) at NYU Robert F. Wagner Graduate School of Public Service. Administrators who hold multiple responsibilities in their organization and may have limited opportunities to develop skills necessary to train others effectively are especially encouraged to attend. 

Presenter Bio: Amparo Hofmann-Pinilla

Amparo Hofmann-Pinilla is Director of the Wagner’s Ghanaian Women Social Leadership Program and Deputy Director of the Research Center for Leadership in Action (RCLA) at NYU's Robert F. Wagner Graduate School of Public Service.  At RCLA, Ms. Hofmann-Pinilla directed the Research and Documentation component of Leadership for a Changing World. She also designed and directed the Global Social Change Leadership Program for emergent leaders and participated in the development of curricula and action learning components for various leadership development programs.  Amparo is an expert in Participatory Action Research (PAR) methodologies and has designed and directed several PAR International leadership development program evaluations, facilitated numerous trainings in action research and provided technical assistance on the use of PAR for national and international audiences. Amparo has contributed to writing papers on social change leadership that emphasize the use of Participatory Action Research, the study of the role of culture and identity in social change organization and the role of universities in supporting social change. Amparo has taught as an adjunct lecturer in the Sociology Department of New York University, (CUNY) Hostos Community College Social Studies Division, and the Columbia University Spanish and Portuguese Department. Amparo earned a LLB in Law from Universidad Externado de Colombia, SA and a MA Phil. in Sociology from New York University.

Presenter Bio: Joan Minieri

Joan Minieri is the National Program Director for the Community Learning Partnerships.  Joan supports local program development and manages the network’s communications, documentation and faculty and student engagement.  She also coordinates the New York City program. She brings extensive experience in community organizing, popular education, program development, writing and teaching. She is the co-author of Tools for Radical Democracy: How to Organize for Power in Your Community, an award-winning text, widely used in the field and in academic courses.  She is on the adjunct faculty at the Columbia University School of Social Work and at New York University, where she is also a Senior Fellow at the Research Center for Leadership in Action.  Joan co-founded Community Voices Heard (CVH), now a powerful statewide membership organization of low-income New Yorkers, for which she received a Leadership for a Changing World Award from the Ford Foundation.  She served as founding co-director of the New York City Organizing Support Center for which she received a Union Square Award; Interim Executive Director of the Funders Collaborative on Youth Organizing; and Communications Director for the National Religious Partnership for the Environment. Joan holds a master’s degree from the Columbia University School of Social Work, where she later returned as a Charles H. Revson Fellow to study the connections among social movements, art and spiritual traditions.  Joan lives in Brooklyn with her family.


OCTOBER 07, 2014
Walking the Talk
Time: 2:00-5:00pm
Location: East Harlem Asthma Center, 161-169 East 110th Street, between Third & Lexington
Best Practices for Working with a Diverse Volunteer Base
As Volunteer Managers and Administrators, recruitment, engagement, and retention are constantly on our minds as we work to create strong, sustainable programs. We design marketing messages, build application and screening processes, and manage volunteer infrastructure, to find and engage the best volunteers for our programs but are we doing the best we can to include a wide variety of volunteers in our work? What assumptions inform our decisions? What language and structures do we use that may bar access for some applicants? Does our volunteer management approach allow for LGBTQ communities, communities of color, immigrants, differently abled, and low income communities, to name just a few, to participate? Are we creating ways for recipients of our programs to transition to leadership and participation in new ways? The goal of this workshop is to provide colleagues with language, theories, and tools to begin assessing their own practices in relation to equity, diversity, and inclusion. This will be an introductory workshop to ensure participants with varying levels of knowledge related to racial and social justice and equity issues can attend, participate, and leave with new knowledge. 

 Imani Henry 
Philosophically rooted in the client-centered modality of Harm Reduction Psychotherapy, Imani has worked as a social service worker and administrator in the cities of New York and Boston since 1992. Much of his background and expertise has been in HIV prevention /education working primarily with adolescents and adults dually-diagnosed with mental health conditions and substance use. As an organizational development consultant and diversity trainer, Imani provides change management services to educational institutions, non-profits organizations and direct service agencies as well as small businesses. Imani has Masters in Social Work and Masters in Public Administration from New York University’s Silver School of Social Work and the Wagner Graduate School of Public Service. To find out more about his organizational development practice please see: .


JULY 15, 2014
Let Your Data Speak: Measuring Volunteer Impact
Time: 2:00-5:00 p.m. EDT
Location: Friends of the High Line, 820 Washington Street, New York, NY
Stories, quotes, and accounts are of no shortage when painting the picture of volunteer impact, but what’s your data telling you? In a data-driven world, metric tracking is an essential part of advocating for the value of volunteerism. While collecting and analyzing your data is no easy feat, there’s no doubt that recruitment, retention, and recognition strategies deeply depend on it. Hear from experts in the field of data tracking and discover ways to leverage your numbers to communicate the true value to a volunteer hour. Come learn about what metrics you should be tracking, how to gather volunteer data, and ways to analyze your findings. We invite you to think through data tools during this interactive workshop and hope you stick around for a networking happy hour to follow at the Friends of the High Line.


APRIL 25, 2014
Resourceful Recruitment
Time: 9:00 a.m. - 12:00 p.
Location: NY Cares Orientation Room, 65 Broadway, 19th Floor
Creative Ways to Find Your Next Volunteer
Volunteer fairs, online posts, fliers, word of mouth. If you work in volunteer management, these are regular tools in your recruitment toolbox. But to be successful recruiters we need to think outside the box, try new tactics, and think creatively. Join us for our next workshop to hear from 4 volunteer management professionals as they present on their own recruitment challenges and innovative campaigns to meet their recruitment goals. Ranging from large to small and covering a variety of non-profit areas (youth, health etc), our panelists will cover challenges and solutions related to recruiting volunteers from a diversity of backgrounds, outreach in the outer boroughs, skills-based volunteers, and more. Participants will have the chance to learn new recruitment tactics, practice specific recruitment related skills, and share best practices.


  • Michael Coughlin, Director of Recruitment, Big Brothers, Big Sisters of NYC
  • Kristen Kehoe, Associate Director, Volunteer Services, City Harvest
  • More panelist info coming soon!


NOVEMBER 14, 2013
Corporate Volunteering
Time: 10:30 a.m.
Location: NYU Kimmel Center, 60 Washington Square South, Room 406, New York, NY
Building and Sustaining Successful Partnerships
Now more than ever, companies and their employees are looking for meaningful and impactful ways to provide services, build community, and make a difference- and non-profits are creating new and innovative ways to harness this potential to fill service gaps and solve our common challenges. During this interactive panel discussion, you'll hear from non-profit staff and their corporate partners about how they built their partnerships, best practices for engaging employee volunteers, and the behind-the-scenes details of what makes a corporate volunteering event successful. The workshop will include a panel presentation, Q and A, and small group breakouts to discuss and network. Whether you've never worked with a corporate volunteer group or are looking for new ideas for your program, this discussion will provide you with tips and tools - from pitching a corporation, planning a project, and orienting a corporate volunteer team, to evaluating your impact! 
  • Sarah Sabourin, Director of Development, Free Arts NYC
  • Janet Wong, Vice President, Deutsche Bank Americas Foundation
  • Jay Patrick, Vice President of Development, Make-A-Wish Metro New York and Western New York
  • Julisa Marmolejos, Employee Engagement Program Manager, Bloomberg LP
  • Facilitator: Vicki Raines, Director of Engagement, Free Arts NYC. Chair, Professional Development Committee.


FEBRUARY 15, 2013
Improv on the Job
Time: 9:00 am - 11:00 am
Location: Community Service Society/Retired and Senior Volunteer Program (RSVP) 105 East 22nd Street, Suite 401 New York, NY 10010

Taren Sterry
 will lead participants through a creative workshop wherein attendees will:

* Learn to be a dynamic and powerful speaker

* Improve communication with your colleagues, clients and teams

* Solve problems and face challenges creatively and collaboratively

* Deliver engaging and exciting presentations that everyone will remember

Presenter Bio:

Taren Sterry is a presentation coach, public speaking teacher and performer in New York City. For the past ten years she has led corporate trainings for the Visiting Nurse Service Of New York. She holds degrees in Counseling, Community Studies and Training Management at New York University. Taren has been performing and teaching improvisation with the People's Improv Theater since 2004 and co-developed their business program. Her one woman play, 180 Days, has enjoyed multiple successful sold out runs in NYC and is now touring theaters and health care programs around the country. Taren's passion is helping people at all levels of businesses and mission driven organizations find meaning, connection and happiness through better communication.


For more information, contact Vicki Raines, NYAVA Professional Development Committee Chair at [email protected] .


APRIL 27, 2012
It�s OUR Profession: Investing in Yourself
Time: 9:30am - 12pm
Location: New York Cares 214 West 29th Street, 7th Floor New York, NY 10001 
Register and Pay online at or see below for more information on how to register via mail.

Workshop Summary

How many of you have actually taken the time to create a strategy for your own professional development? Have you considered what you would like to achieve professionally over the next year, or how about the next five?  Can you picture where you will be in 10 years?  So many of us discuss the need to professionalize volunteer management so that our organizations will value volunteers and the work we do, leading to greater investment in volunteerism and viewing us as internal experts, but for that to occur it must start with each of us.  Please join us to discuss how we can empower ourselves by investing in ourselves and taking our own professional development seriously.


Gerald (Jerry) Pannozzo, CVA, Coordinator, Diabetes Health Coach Program at Beth Israel Medical Center.Since 2004, Jerry has coordinated United Hospital Fund Grants (UHF).  He has also held positions at New York Methodist Hospital, the Mayor's Volunteer Center of New York City (formerly MVAC), Rivington House, The Nicholas A. Rango Health Care Facility; and AIDS Center of Queens County.  He also worked with the Association for Volunteer Administration, and has held several positions on the NYAVA Board.

Sheri Wilensky Burke, President of Sheri Wilensky Burke Consulting LLC, offering consultation and training in volunteer management, board development and special events.  With 25 years of experience working with national non-profit organizations, her goal is to empower your organization to develop volunteer-based projects and volunteer leaders.  She has held positions at the American Lung Association National Headquarters, Volunteers of America’s Greater New York Branch, and the National Multiple Sclerosis Society’s New York City Chapter. She has also served as President of the NYAVA, and served on the board of the Association for Volunteer Administration.

Registration Fee:

$40 – NYAVA Members (Join and SAVE on this and future workshops!)
$60 – Non-Members
FREE  Vouchered Guest (NYAVA Voucher provided by a NYAVA member)

Register and Pay online at or If you prefer to pay with a check: You may send your payment and registration to

Brooklyn Public Library
c/o Elizabeth Lewis
10 Grand Army Plaza
Brooklyn, NY 11238    

For more information contact Eleizabeth Lewis at [email protected]


OCTOBER 28, 2011
Nonprofits and Pro Bono Volunteers: Fulfilling your Mission by Effectively Utilizing Highly-Skilled and Professional Volunteers
Time: 9:30am - 12:00pm
Location: New York Cares 214 West 29th Street, 7th Floor New York, NY 10001 

This interactive panel discussion is designed for volunteer professionals who want to learn more about engaging highly-skilled, professional volunteers for pro bono in substantive volunteer assignments at their organizations.

Panel presenters include:

Ruti Wajnberg, Catchafire

Catchafire's mission is to make it easy for every nonprofit and social enterprise to access and effectively use skills-based volunteers. Catchafire matches professionals who want to give their skills pro bono with social mission organizations that need their help. Catchafire is also dedicated to providing nonprofits with the knowledge and tools to build capacity effectively and make the most of their Catchafire experience through quarterly seminars and training workshops.

Wes Moe, Director of Volunteer Relations, New York Cares

Wes Moe has been a New York Cares volunteer and staff member since 2007.  In his current position as Director of Volunteer Relations, Mr. Moe and his team are responsible for the training, recognition, and the leadership development of New York Cares volunteers. Prior to New York Cares, Mr. Moe served as a Peace Corps Volunteer in Jordan and an AmeriCorps NCCC member.  Mr. Moe holds a B.A. in Sociology and History from Loyola College in Maryland.

Betty Duggan, Medical Reserve Corps and NYC Department of Health and Mental Hygiene

Betty Duggan is the manager of the New York City Medical Reserve Corps.  As manager of the NYC Medical Reserve Corps, Ms. Duggan has the privilege of working with almost 6,000 medical professionals who have agreed to respond in the event of a disaster or emergency in New York City.


APRIL 08, 2011
Making Social Media Work for You, Part II
Time: 9:30-11:30am
Location: Community Service Society/Retired and Senior Volunteer Program (RSVP) 105 East 22nd Street Suite 401 New York, NY 10010


This interactive panel discussion is designed for volunteer professionals who want to learn more about using social media tools to engage volunteers. Learn how to maximize the social media platforms you are already using and find out about the latest social networking tools and how they can enhance your organization’s online presence. Panelists will focus on: Why organizations use social media networks, how you can recruit fans and followers, how to keep your fan base engaged, and how your organization can use social media tools in innovative and cutting edge ways.

Panel presenters include Elizabeth Ricca, Strategist at Big Duck NYC. Big Duck works exclusively with non-profit organizations to transform the way they communicate. Combining expert strategy with award- winning creative, Big Duck delivers smart communications to raise money and visibility. Since 1994, organizations have relied on Big Duck’s deep knowledge of the non-profit world to help them build strong relationships with donors, clients, policymakers, and other key constituents online and off. The panel will also feature representatives from two leading New York City non-profit organizations, Katheryn Mohr, Dir. of COmmunications and Marketing at NY Cares, and Dan Enrico, Marketing Coordinator at City Harvest, highlighting best practices in utilizing social media tools to drive their volunteer programs.

Registration Deadline: Wednesday, April 6, 2011


Registration Fee:

$40 – NYAVA Members 

$60 – Non-Members

FOR WORKSHOP INFO:   Emily LoBue at (212) 349-6009, ext. 317 or [email protected] or Rebecca Schwartz at (201) 833-2341, ext. 237 or [email protected].


NOVEMBER 03, 2010
Creating a Pro-Volunteer Culture
Time: 9 am
Location: NYU Kimmel Center, 60 Washington Square South, Rooms 405-406

Speaker – Martin J Cowling, CEO, People Frst - Total Solutions

Volunteer managers need to identify how they will work within and influence the culture within their organization. In this interactive session:

· Learn ‘what is culture’
· Why their organization’s culture is important
· About the Six Elements of Culture
· What is a perfect pro-volunteer culture?
· Specific actions to move on with

This practical session is very popular and highly regarded. Anyone working with volunteers will take away practical steps to implement immediately.

Martin J Cowling, CEO of People First – Total Solutions, possesses over 20 years of not-for-profit management experience.

Martin believes that people are the key to an organization's success, or often the very reason for failure and he is passionate about ensuring organizations and their staff (both paid and unpaid) have mutually beneficial relationships.

Martin is a highly sought speaker and trainer services for a wide range of organizations globally. He is an entertaining and dynamic speaker and a skilled presenter. 

Cost for Workshop:

  • Free for NYAVA Members - Another great benefit of membership!
  • $60.00 for non-members or free with voucher

Registration Required for non-members: Register online using the following link

Or If a NYAVA Member, RSVP by November 1, 2010 to Julianne Rich at 718-604-5960 or e-mail [email protected]


Take the ACEBDFM trains to West 4 Street-Washington Square, and walk east on West 4 Street for about 4 blocks.

Take the NR trains to 8 Street-NYU, walk south on Broadway to West 4 Street and then walk westward.

Take the 6 train to Astor Place, and go west on Astor Place to Broadway. Walk south on Broadway to West 4 Street and then walk westward.


SEPTEMBER 30, 2010
Train the Trainer Workshop for Volunteer Managers
Time: 9:00 a.m. - 11:30 a.
Location: Community Service Society/RSVP, 105 East 22nd Street, Room 4A, 4th Floor
Strategies for Developing Creative and Engaging Trainings for Volunteers
Workshop Description:

This workshop will review basic training techniques and provide strategies for updating your current trainings and presentations. Participants will explore the unique learning needs of adults, how to create engaging and effective trainings, facilitating vs. instructing, and how to avoid “death by PowerPoint.” Attendees are encouraged to participate and share their own best practices with the group. The facilitator will also incorporate interactive exercises to help attendees practice skills and hone new approaches to training. This workshop is for anyone who currently facilitates or will facilitate trainings for volunteers, co-workers and/or key stakeholders.

Jennifer Flowers, MBA has 15 years of experience as a volunteer manager and training director. She has directed training sessions for individuals from diverse backgrounds, including social service agencies, allied-health professionals and those working in the pharmaceutical/medical device industries. She was most recently the Director of Volunteer Services and Accreditation Commission at Council on Accreditation (COA) in New York City.  Jennifer currently consults to agencies across the country in variety of areas, including accreditation, performance and quality improvement (PQI), board relations and volunteer management strategies. 


Community Service Society/Retired and Senior Volunteer Program

105 East 22nd Street, Room 4A, 4th Floor, New York, NY 10010

(Between Park Avenue and Lexington) 


By Subway:  6 train or N/R train to 23rd Street

Registration Fee

$40 - NYAVA Members

$60 - Non-Members

Please note that this site is wheelchair accessible.

For more information about NYAVA’s Professional Development Committee, please contact [email protected]


AUGUST 11, 2010
Volunteer Management 2010 Summer Webinar Part I
Location: Your computer
Join Maria Casey and your fellow volunteer managers for this five-part summer series of hour-long webinars which will cover some of the essential ingredients to jumpstart, grow, or tweak your volunteer program. Based on NYAVA’s signature class, Principles and Practices of Volunteer Program Management, these classes provide the (virtual) opportunity to connect with your colleagues and focus on specific content areas for your volunteer program and give you the opportunity to process the information and develop real-world applications. 

The series begins on July 14 and runs through August 11. More details on the individual sessions below.

These classes will be offered via GoToMeeting.

Registration Information:
Register for any two of the five sessions for a price of $40 
Register for ALL five for a price of $80

Each session is limited to 15 participants

Once registered, please contact Maria Casey at [email protected] for more details about course materials, format, and how to join the sessions online.

Session Information:

Volunteer Recruitment
Wednesday, July 14, 2010, 5-6pm EDT
  • What is recruitment?
  • Types of recruitment
  • Hot tips
  • Helpful resources
  • Q and A
Volunteer Screening
Wednesday, July 21, 2010, 5-6pm EDT
  • What is screening?
  • Types of screening
  • Hot tips
  • Helpful resources
  • Q and A
Volunteer Orientation Programs
Wednesday, July 28, 2010, 5-6pm EDT
  • Orientations – “nice to have” or risk management?
  • Essential ingredients for your orientation program
  • Hot tips
  • Helpful resources
  • Q and A
Volunteer Placement
Wednesday, August 4, 2010, 5-6pm EDT
  • Creating meaningful volunteer roles
  • Making the match between the role and potential volunteer
  • Hot tips
  • Helpful resources
  • Q and A
Volunteer/Staff Management
Wednesday, August 11, 2010, 5-6pm EDT
  • What does supervision look like?
  • Key ingredients (designated supervisor, motivation of volunteers, effective delegation, communication
  • Hot tips
  • Helpful resources
  • Q and A

About the Instructor 
Maria H. Casey provides personal coaching for women who want to create lives that are successful, productive, balanced and whole.  As a personal coach, she works with clients who seek to develop themselves personally and professionally in order to achieve their version of success.

Maria’s experience has been in working with passionate people working to make a positive impact on their communities.  In addition to her coaching practice, Maria works at a renowned children's charity as the Director of Corporate and National Alliances. 

As a faculty member at Long Island University and Molloy College in their Continuing Education departments, Maria developed and teaches the courses on building successful volunteer resource programs.

Maria served on the Board of Directors for the New York Association for Volunteer Administration and is the instructor for their signature course, Principles and Practices of Volunteer Program Management.

These experiences in the non-profit and education sectors enabled Maria to hone her training skills, develop the ability to uncover people’s unique talents and gifts, and witness first-hand the positive impact people can have on a cause about which they are passionate.

Maria holds a BA in Psychology from Adelphi University, an MS in Counseling from Long Island University at C.W. Post, and a personal coaching certification from New York University.

Maria lives in Port Washington, New York, with her husband and daughter.


APRIL 28, 2010
Volunteer Request Accepted: Social Media as the Fastest-Growing Tool for Volunteer Management
Time: 9:00am - 11:30pm
Location: The Office of New York Cares, 214 West 29th Street, 5th Floor

Are you wondering what all this talk is about social media? Facebook? Twitter?

Join us for an informative conversation on how social media can connect your volunteer program with the community in new, exciting and incredibly useful ways.

About the speaker: Melea Seward is a technologist, writer, speaker, teacher, and internet marketer. She teaches Search Engine Marketing and social media for entrepreneurs, artists, and non-profit managers at the Fashion Institute of Technology. Additionally, she regularly works with small- and micro-business owners, internet start-ups, entrepreneurs, non-profits, universities and foundations to help them find and increase website traffic, connect people from disparate locations, build stronger relationships on-line and off, and improve end-user experience.

DIRECTIONS: Take the A/C/E/2/3 or F/V/B/D to 34th Street, 1 to 28th Street, N/R/Q/W to 34th Street, or R/W to 28th Street. Walk to 29th Street, between 7th and 8th Ave.

FOR WORKSHOP INFO CONTACT: Scott McLeod, [email protected] or (212) 381-1173

Please note that this site is wheelchair accessible.

REGISTRATION: This is a fee-based workshop, open to NYAVA members and non-members. Members can use your voucher to invite a non-NYAVA colleague to join in the workshop. Member registration is $40 and non-member registration is $60.

For more information about the Professional Development Committee, please contact [email protected]


NOVEMBER 12, 2009
NYAVA Annual Meeting and Workshop
Time: 8:30am-12:30pm
Location: 60 Washington Square South, Room 905-907
Networking and Marketing: Techniques for Growing our Careers, Organizations, and Client Base
The business meeting will begin at 9am. The annual election of the NYAVA Board of Directors will take place at the meeting. Your vote is needed and counts! Following the business meeting we are presenting a FREE workshop for NYAVA members entitled Networking and Marketing: Techniques for Growing our Careers, Organizations, and Client Base presented by Jonathan Hefter of Witness Circle Coaching. This workshop is free for members. Non-member fee is $60. Members may bring a friend using a voucher - another benefit of membership!


SEPTEMBER 16, 2009
Uncovering Hidden Volunteer Assets in an Uncertain Economy: An interactive workshop featuring renowned author and non-profit leader Jill Friedman Fixler
Location: UJA-Federation of New York, 130 East 59th Street, NYC
Jill Friedman Fixler, Nonprofit Management Consultant and National Leader in Volunteer Engagement, presented an interactive workshop designed for volunteer professionals who want to increase organizational capacity through the engagement of high-impact volunteers. The workshop also demonstrated how the volunteer engagement professional is key to building a culture of abundance for organizational capacity building. Workshop participants gained an understanding of the abundant resources offered by Boomer volunteers and the generations that follow and making the shift from volunteer management to a culture of volunteer engagement. The workshop provided tools and techniques that participants could implement in creating their own high-impact volunteer engagement initiative.


JUNE 05, 2009
Creative Responses to the Economic Crisis: Strengthening your Volunteer Program and your Career in Challenging Times-A Three-Part Series
Location: University Settlement 273 Bowery, NYC
Part 3: Crafting a Career in Volunteer and Nonprofit Management
Volunteer Managers utilize a diverse set of skills in their work, including development, public relations, human resources, program design, and event planning. This workshop discussed the ways in which Volunteer Managers can use their varied skill-set to create a lasting and challenging career in volunteer management and how to transfer these skills into another area of nonprofit or private sector management. This workshop featured a diverse panel of presenters, including: Diana Kyrwood, CVA Test Writing Committee, NYAVA President; Rick Akin, Director of Volunteer Services, Bowery Residents' Committee; Jerry Panozzo, Program, Training, and Grant Coordinator, NY Methodist Hopsital and Kingsbook Jewish Medical Center; Mary Anne Flanagan, Project Director, Retired & Senior Volunteer Program of the Community Service Society of New York; and Takisha Dozier, Leadership Development Manager, New York Cares. Panelists discussed the impact of higher education on career growth and transferring volunteer management skills into a corporate career and vice versa.


APRIL 17, 2009
Creative Responses to the Economic Crisis: Strengthening your Volunteer Program and your Career in Challenging Times-A Three-Part Series
Location: University Settlement 273 Bowery, NYC
Part 2: Attracting and Effectively Utilizing Job Seekers for Short-Term and Special Volunteer Projects
Maria Casey, Director of Volunteer Resources of the Make-A-Wish Foundation of Metro New York, presented strategies for marketing volunteer opportunities to out-of-work professionals and the ways in which Volunteer Managers can capitalize on the skills and experience of these volunteers to meet the needs of their organizations.


MARCH 13, 2009
Creative Responses to the Economic Crisis: Strengthening your Volunteer Program and your Career in Challenging Times-A Three-Part Series
Location: University Settlement 273 Bowery, NYC
Part 1: Tools and Tips for Creating a Recession-Proof Volunteer Program
Panelists Ed Goldstein, Ph.D., Director of Research and Evaluation, Civic Engagement Division of the National Council on Aging; Serena Orgel, Senior Development Officer, Educational Alliance; Alla Zats, Director of Volunteer Services, Maimonides Hospital; and Michelle Dickson, Special Projects Coordinator Volunteer Services, Maimonides Hospital, presented an interactive workshop that provided Volunteer Managers with the skills necessary for marketing their volunteer departments within their own organizations. Topics included: tools for highlighting accomplishments, determining the return on investment for volunteers' efforts, creating a system to help calculate the dollar value of volunteer work and developing visible partnerships between the volunteer department and the development and public relations departments.


NOVEMBER 13, 2008
Annual Meeting and Workshop: For Love And A Little Money: Facing The Challenges of Stipendiary Volunteering
Location: University Settlement, 273 Bowery (at Houston Street), NYC
Judith Moldover, Senior Staff Attorney at Lawyers Alliance for New York, facilitated this interactive workshop that provided participants with strategies on incorporating the trend of stipendiary volunteers into their volunteer programs. Attendees learned to identify issues faced by Volunteer Managers, successfully navigate legal concerns and distinguish the pros and cons of paying volunteers.


SEPTEMBER 23, 2008
The Corporate Connection: Strategies for Building Private Sector Support to Grow and Strengthen Your Volunteer Department
Location: JASA Cooper Square Housing, 200 E. 5th Street, NYC
This workshop explored ways nonprofit organizations can leverage corporate support through volunteerism and community service activities. The workshop focused on how to identify and connect with potential corporate partners and corporate representatives spoke about what they look for in nonprofit partners and community service organizations. Panelists Eric M. Pagano, Lehman Brothers; Bernadette Perrette, Henry Street Settlement; and Denis X. Tseng, New York Cares discussed the ways in which Volunteer Managers can design group and individual service activities that both benefit their nonprofit and are attractive and fun for corporate volunteers.


MAY 13, 2008
Volunteerism as Funding Focus: Breakfast Gathering for Executive Directors and Directors of Development with Directors/Managers of Volunteer Services - Building Executive Team Support for Your Volunteer Program
Location: The First Presbyterian Church, 12 West 12th Street, NYC
Betty Stallings, M.S.W., international trainer, consultant, author and keynote speaker specializing in volunteerism, nonprofit fundraising, board development and leadership, presented a breakfast conversation and breakthrough dialogue on the relationship between volunteerism and fundraising. The breakfast was followed by a workshop facilitated by Betty Stallings to continue the important national discussion by identifying what funders are looking for in volunteer programming and discussed how to incorporate these elements into fundraising.


MARCH 04, 2008
Leadership Volunteers Connecting Highly Skilled Volunteers to Organizations: A Toolkit for Volunteer Managers
Location: The Visiting Nurse Service of New York, 107 East 70th Street, NYC
This interactive workshop addressed issues related to leadership volunteers of all ages, from young adult professionals to retiring baby boomers and beyond. Presenters from UJA-Federation of New York, Retired Senior Volunteer Program (RSVP), and United Hospital Fund shared their experiences with recruiting, retaining, and recognizing these unique volunteers.


OCTOBER 30, 2007
Volunteerism and Technology: New Ways to Expand Capacity and Build Community
Location: UJA Federation, 130 East 59th Street, NYC 
This conference was presented by The United Hospital Fund's Committee on Voluntary Initiatives in collaboration with NYAVA and other organizations and addressed the growing use of information technology in volunteer programs and explored tools that enhance existing methods of recruitment, training and communication.


MAY 08, 2007
Divided We Fall: Fostering Relationships Between Staff and Volunteers Visiting Nurse Service of New York
Location: 170 East 70th Street, 1st Floor Auditorium, NYC
This workshop was facilitated by Marge Smith and discussed how to create and maintain an effective collaboration between staff and volunteers. When volunteer managers and staff collaborate, we can establish a welcoming and supportive environment in which volunteerism flourishes. Participants learned to:
  • Help staff determine and articulate their requests to volunteers and volunteer managers
  • Assist staff in using highly skilled volunteers without feeling threatened by them
  • Train staff on volunteer management policies
  • Manage conflict between volunteers and colleagues as well as between yourself and your colleagues


FEBRUARY 08, 2007
Tools for Assessing Your Volunteer Program with Sarah Jane Rehnborg, PhD
Location: United Hospital Fund, 350 Fifth Avenue, 23rd floor, NYC


NOVEMBER 16, 2006
Annual Meeting and Workshop: Creative and Collaborative Leadership Skills for Volunteer Managers
Location: New York Life , 420 Lexington Ave, NYC
This was not your typical skill-building workshop. It was a 'get up and perform' workshop that initiated participants into the world of improvisational theater. Using performance, improvisation and role-playing, participant learned to:
  • Put listening (actively!) at the forefront of every conversation
  • Work creatively and powerfully with varied work styles
  • Enhance your capacity to be authentic - perform at your best and bring out the best in those you work with
  • Break away from your standard "scripts" and enhance your spontaneity and conversational creativity


OCTOBER 25, 2006
NYAVA-United Hospital Fund Conference, Volunteerism and Baby Boomers: From Enormous Potential to Invaluable Resource
Location: Lighthouse International, 111 East 59th Street, NYC
This conference was presented by The United Hospital Fund's Committee on Voluntary Initiatives in collaboration with NYAVA, AARP, CSS/RSVP, GNYADVS and the Transition Network. The conference explored the work and retirement patterns of baby boomers and the ways Volunteer Resource Managers can best recruit and retain these potential volunteers and benefit from their talents and experience. The program began with a keynote address on Civic Ventures, a think tank that focuses on tapping the extraordinary human capital of boomers, and continued with a panel on the best ways to engage boomers, from the three distinct perspectives of: a marketing expert, discussing how consumer advertising successfully targets boomers; a researcher, revealing findings from a recent AARP study; and two active volunteers, sharing their views on what constitutes a well-run volunteer program. 

Three afternoon workshops gave participants an opportunity to learn about: innovative projects engaging boomers in health care volunteerism; Experience Corps, a program that has become a national model for long-term volunteer projects targeting baby boomers; or the Fund's "Boomer Project," a collaborative study that has identified key elements of successful hospital volunteer programs and impediments to boomers' volunteering.


MAY 04, 2006
Organizational Transformation Through Volunteer Motivation
Location: Con Edison, 4 Irving Place, NYC
Led by International Speaker
Successful volunteer-based organizations rely on the health of their volunteer workforce. Administrators must understand what factors are motivating and de-motivating their volunteers. Utilizing adult learning techniques and current research, this practical, interactive and fun session identified these factors and how they change during a volunteer's life cycle. The workshop also demonstrated how leaders, armed with this knowledge, can build strong volunteer programs and addressed the following topics:
    Understanding key factors which motivate and de-motivate volunteers Learning about key research findings regarding motivation Developing strategies to maximize motivating factors and minimize de-motivating Factors


MARCH 21, 2006
A Panel Discussion: "Add Oomph to Your Organization and Create a Civic-Minded Generation"
Location: Baruch College, Vertical Campus, 151 East 25th Street, 7th Floor, Room 750, NY, NY 10010
Speakers: Representatives from the Baruch School of Public Affairs, Baruch College, the High School for Health Professions and Human Services, NYAVA Board members and a New York Cares Americorps Manager.

This workshop featured a dynamic panel discussion covering the value of engaging high school and college students as well as recent graduates in the non-profit community. The workshop addressed:
  • The ways in which organizations can implement meaningful internship and Americorps programs
  • The significance of incorporating students into your volunteer program
  • How to recruit interns to your volunteer program
  • How to meet the requirements of internship and Americorps programs